Your Consent
This Privacy Policy applies to all of the websites (each, a
“website”) and other electronic communication
channels operated by Vitalant and its divisions, members,
subsidiaries, and affiliates. These include: Vitalant
Laboratories, Vitalant Research Institute, Hemophilia Center
of Western Pennsylvania, Creative Testing Solutions and
PlasmaSource. By using a website or communicating
electronically with Vitalant or the entities listed herein,
you consent to accept and comply with this Privacy Policy.
Additional, you may edit your
communication preferences
at anytime.
What information do we collect?
We collect information from you when you log in to the
websites, use the donor mobile app, update your personal
profile, place an order in our online stores, donate blood,
attend a training event, subscribe to email notifications or
publications, respond to an online survey, or submit a
Webform.
When logging in, ordering, or performing other transactions
on the websites, you may be asked to enter your name, job
title, birth date, age, email address, mailing address or
phone number, and, if you are acting on behalf of your
employer, the employer’s name. We also collect
information automatically including:
-
the IP address of the computer you use to access the
website
- the browser and internet domain used
- the operating system used by your browser
- the date and time of access to the website
- undeleted cookies
-
navigation information, including the site from which
you were referred, if any; and
- pages visited on the website
You may visit the websites without providing personal
information; however, performing certain transactions on the
websites may not be possible without providing such
information.
Mobile Information
The websites may not be optimized or intended for use on
mobile devices. If you access the websites on mobile
devices, additional information, such as geolocation data,
may be collected.
Minors
The website is not intended for use by children under 13
years old. Any child under 13 years old must have his or her
parent’s permission to use the website.
How do we use your information?
Any of the information we collect from you may be used in
one of the following ways:
-
To personalize your experience. Your information helps
us to better respond to your individual needs.
-
To improve the website. We continually strive to improve
the website offerings based on the information and
feedback we receive from you.
-
To respond to questions and concerns, and to improve
customer service. Your information helps us to more
effectively respond to your customer service requests
and support needs.
-
To process transactions and conduct general business
activities. For example, your information may be shared
with third-party service providers who use it to perform
functions on our behalf. These companies or individuals
may perform services such as processing orders; sending
mail, email or text messages; or providing marketing or
database marketing services, search engine optimization
analysis or call center services, among others.
-
To administer a contest, promotion, survey, or other
site feature.
-
To send periodic emails. We may use email addresses you
provide to send you information and updates pertaining
to our products and services that you use, in addition
to sending occasional company news, updates, or related
product or service information, etc. If you wish to
restrict the use of your email address in any way,
please call 877-25-VITAL (877-258-4825).
-
To schedule blood donations. By giving us your telephone
number(s), including your cell phone number, you
acknowledge that you, as the subscriber of the
number(s), expressly consent to this future contact,
including contact via autodial or auto-text message. We
may use cellular telephone numbers you provide to call
you or send you text messages to schedule blood
donations, to notify you of upcoming donation events or
to remind you of your donation appointments. Even if you
don’t agree to allow notices to your cellular
telephone, we can call your home or office telephone to
schedule donations, notify you of donation events, and
provide appointment reminders.
-
To notify you of important medical information. In the
process of collecting, testing, processing or
transfusing blood or blood products donated by you, we
may need to inform you of important medical information
that may affect your health, including infectious
diseases. We also collect, and may provide as a service
to our donors, certain health information such as
cholesterol levels. However, it is important that you
still see your personal physician for care.
-
To identify new or modified needs that can be fulfilled
by our organization.
-
To comply with law, for regulatory purposes, or for
accreditation or compliance purposes.
-
To complete an order in our online stores. An email
address is required for confirmation and delivery of
your order.
How do we protect your information?
We implement a variety of security measures to maintain the
safety of your personal information. We use a secure server
for payment transactions. All supplied sensitive/credit
information is transmitted via Secure Socket Layer (SSL)
technology. Sensitive data is also encrypted in the payment
gateway provider’s database, which is accessible only
by those with authority who are performing authorized
functions. We limit the data that we retain to the data
needed for the purpose. You can help protect your
information by protecting and not sharing your username and
password. However, it is not possible to absolutely
guarantee the safety of electronic information.
How long is your information stored?
Storage of information is based on the type of information
and its use. General information includes information such
as username and passwords, information regarding donations
and donation appointments, and general business transaction
information. Payment information is not considered general
business transaction information and is addressed in the
next paragraph. Vitalant has a document management policy
that governs retention of information. Retention is based on
legal and business needs. After a payment transaction, your
private information, such as credit card numbers and
purchase order numbers, will not be stored on our servers
any longer than it is necessary to complete the transaction.
Do we use cookies?
Yes, we do use cookies. Cookies are small computer files
that are transferred to your computer’s hard drive
through your Web browser. Cookies enable the website’s
or service provider’s systems to recognize your
computer and to capture and remember certain information. We
use cookies to help us remember and process the items in
your shopping cart, understand and save your preferences for
future visits and compile aggregate data about site traffic
and site interaction so that we can offer better site
experiences and tools in the future. Cookies can permit
interest-based displays of information, including, in some
cases, marketing information. Interest-based information may
be provided by the Vitalant website or, if you visit any of
the linked third-party websites, those third-party websites.
If you have activated “do-not-track” options on
your computer, our operating system may not be able to
accommodate your request. We cannot control how third-party
websites handle do-not-track options. Please read the
privacy policies of the third-party websites to understand
their response to do-not-track mechanisms.
Do we sell personal information to third parties?
No, we do not sell or trade your personally identifiable
information to third parties for any cross-marketing or
sales purposes. We provide personally identifiable
information to third parties only when those entities are
providing services for us and agree to comply with our
Privacy Policy. Your information may be included in
aggregated and anonymized data that Vitalant discloses to
third parties for business operations purposes and in
support of our mission.
Combination With Other Information
Other than appointment information, we do not combine
information from the websites with information gathered
during blood donation appointments. Information that
includes identifiable health information may be subject to
additional protections.
Third Party Links
Occasionally, at our discretion, we may include or offer
third-party information, products, or services on our
websites. These third-party sites have separate and
independent privacy policies. We therefore have no
responsibility or liability for the content and activities
of these linked sites. The fact that we include information
about third-party products or sites is not an endorsement of
those products or sites.
Compliance with Applicable Laws and Law Enforcement
We intend that the websites will comply with all applicable
laws at all times, and we may change the websites and the
policies without notice, including if we believe that change
is necessary for legal compliance purposes. We reserve the
right to disclose at any time, without prior notice, any
personal information when we believe disclosure is
appropriate to comply with the law, to enforce website
policies or to protect our or others’ rights,
property, or safety. Each user of the website is also
required to use it in compliance with law.
California Online Privacy Protection Act Compliance
We value your privacy, and we comply with the California
Online Privacy Protection Act. All users of the websites may
make any changes to their information at any time by using
the profile editing features of the websites or by calling
877-25-VITAL (877-258-4825). Information regarding the
information we collect, and our response to do-not-track
requests, can be found in this Privacy Policy.
Children’s Online Privacy Protection Act Compliance
We also comply with the requirements of COPPA
(Children’s Online Privacy Protection Act). We do not
intentionally collect any information from anyone under 13
years of age. Our websites, products and services are all
directed to people who are at least 13 years old or older.
If a parent finds that information of a child under 13 years
of age has been provided to any of the websites, please
notify us at PrivacyOfficer@vitalant.org so that we can
delete that information.
Website Terms of Use
By using the websites, you agree to both this Privacy Policy
and the website Terms of Use. Please review the
Terms of Use.
Changes to our Privacy Policy
We may decide to change our Privacy Policy at any time
without advance notice. If we change our Privacy Policy, we
will post it on the website and update the privacy policy
modification date below. Effective date April 2022.
Contacting Us
If there are any questions regarding this Privacy Policy, or
if you believe that we hold information about you that is
incorrect, you may contact us at the following address:
Privacy Policy
Vitalant National Office
9305 E. Via De Ventura
Scottsdale, AZ 85258
Interested in editing the communication you recive from
Vitalant? You can edit communication preferences
at anytime in your donor portal account.